What's Included
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Finally a Replacement for Vendor-Provided RightAngle Maintenance
Triarc Maintenance is a comprehensive support and maintenance replacement for RightAngle customers using versions outside the vendor’s mainstream support. With this service, we offer customer-focused support at a fraction of the current cost. This offering replaces your vendor maintenance with the following:
Triarc Maintenance enables you to stabilize your existing RightAngle instance with permanent bug resolutions and enhance your platform experience with Triangle add-on tools.
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"Triarc Maintenance - proactive maintenance for peak RightAngle performance."
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RightAngle. Innovated.
• X-RA – Your RightAngle reports directly in Excel.
• RA Support Monitor – The alarm system for your RightAngle environment.
Permanent Bug Resolutions
• Writing and delivering bug resolutions to core software issues via the use of approved APIs and various customizations
• Delivery of major code and data fixes and modifications to components not performing properly
• Fixes issues not appropriate to resolve in Support due to either complexity of the solution or the issue potentially affecting multiple customers
• Solutions built in maintenance will be organized by RightAngle version and made available to all Next Level Support customers on a regular basis
Assistance for all RightAngle issues
• Functional and technical expertise
• Core code issue investigation
• Custom code debugging
• Root cause analysis
• Data repair proposals
• Custom code fix suggestions
• Core bug resolution
• Troubleshooting and triage of issues beyond the ability of the customer’s team
• Debugging reports, interfaces, and other technical items to understand and identify problems
• Minor code and data fix delivery and modifications to components not performing properly
Live RightAngle support when you need it
Enhanced level of service
Significant cost savings
Resolutions to every RightAngle version
Ability to select the provider that works best for you
A focus on innovation within RightAngle
Ongoing and future investment in technologies to support RightAngle
We recognize that transitioning from traditional maintenance fees is a significant decision. Relying on an organization for the future of a crucial part of your infrastructure can be challenging. Triarc provides credibility through Triarc Maintenance. You can address the issues you encounter when moving away from mainstream support and maintenance. Triarc Maintenance ensures:
From leadership to the frontlines, Triarc is entirely RightAngle-focused and committed to the long-term success of the RightAngle product, the RightAngle ecosystem, and most importantly, the RightAngle customers.
We are the only organization providing this level of support and maintenance opposite the vendor. Our team is unrivaled in RightAngle experience, numerous accolades, and a strong dedication to customers. The clear choice is Triarc Maintenance to fulfill your RightAngle maintenance needs.
Given the following challenges, a change in approach is vital.
RightAngle customers need a partner who continues to not only meet the support needs of your current business but drives innovation in RightAngle to meet upcoming market changes. The Triarc team boasts unrivaled experience with RightAngle and accolades found nowhere else.
From leadership to the frontlines, Triarc is entirely RightAngle-focused and committed to the long-term success of the RightAngle product, the RightAngle ecosystem, and most importantly the RightAngle customers.
We are the only organization providing this level of support and maintenance opposite the vendor. Our team is unrivaled in RightAngle experience, accolades, and dedication to customers. The clear choice is Triarc’s RA360.
Triarc Support holds unrivaled RightAngle experience with awards and accolades found no where else.
We have never dismissed a customer from our support.
We have a 100% customer satisfaction rating.
Our team of experts average over 16 years of RightAngle experience.
We continue to innovate to help customers simplify and lower their RightAngle total cost of ownership.
All our services are at a lower cost compared to equivalent vendor services.
Ensure you get the support and maintenance you are paying for with Triarc Maintenance. Our RightAngle experts provide world-class support services for all system issues on all versions, permanent bug resolutions, and innovation to keep moving your business into the future.
Contact us today and learn how we can help you love RightAngle again!
Ensure you get the support and maintenance you are paying for with Triarc Maintenance. Our RightAngle experts provide world-class support services for all system issues on all versions, permanent bug resolutions, and innovation to keep moving your business into the future.
