We can help you make the most of your RightAngle investment.
Triarc Solutions is the authority on RightAngle. We are the only consulting services company solely focused on RightAngle. We provide a comprehensive set of services including consulting, staffing, and support. We are your one stop shop for all of your RightAngle CTRM services needs.
Whether you are new to the RightAngle platform or a long-time user, Triarc Solutions is here to provide expert assistance. We support customers through:
We are your go-to partner for all RightAngle needs. We empower businesses throughout each phase of their RightAngle journey and can reposition our services within your organization.
"You don't have to go it alone!"
Make the most of your investment with an initial consultation with our Triarc experts. We want to learn more about how you are currently using RightAngle, and this brief evaluation helps us understand areas we can make improvements to optimize your system and maximize your investment potential.
RightAngle is a multi-faceted program which covers front-office to back-office needs. It can handle basic logistics and operational workflows for commodity trading and risk management. Organizations across this market rely on its capabilities within trading, scheduling, accounting, and risk to keep their business organized. Additional functionality in inventory, credit, and pricing allows proper modeling of commodity businesses in the system.
RightAngle is flexible to allow for a customized design to meet your ever-changing business needs. Triarc Solutions can help you equip your business with a tailored RightAngle implementation mirroring your existing business processes and providing optimization for maximum return on your investment.
We pride ourselves on the positive feedback we receive from our customers. Our mission is to drive value through high-end support, reliability, and expertise. You can read some of what our customers have to say to gain more insight into how we help organizations incorporate RightAngle into their businesses.
“We have never had consultants go to the lengths that Triarc Support does to ensure our issues are resolved in a timely manner. We are blown away by their commitment to help us make our deadlines.”
"First I want to send a BIG thank you to Triarc for making this project a reality. Wow! This was a huge accomplishment never done before."
"Triarc Support has been an extremely beneficial group to partner with. Their application and industry knowledge are unmatched. In a business that requires time sensitive resolutions and support, it’s paramount to be able to leverage this type of resource."
Perhaps you have hit a wall with RightAngle, or perhaps you simply are not tapping into its full potential. We can help you love RightAngle again! With our expertise, we can help you:
Support is an ongoing vital component to your RightAngle investment. Our support packages provide tailored support services to meet your various needs.
With both functional and technical expertise at our disposal, our support team members have the answer you need when you need it. We offer flexible support packages which can control your support cost and engagement.
For a more day-to-day support package, we can monitor user issues and help resolve them. This approach helps us detect any user issue patterns and determine whether they are a result of RightAngle or human error. In effect, we can operate as a liaison between business, IT, and software vendors to ensure all parties are aligned and each component of your solution is running as it should.
Getting help should be easy, which is why we allow customers to submit requests to us via email, phone, or online portal. Customers can log any issues for our RightAngle support team to address. We handle core and custom bugs, knowledge questions, or any other problems with RightAngle. Simply provide some information for follow up and give us a brief description of the problem, and one of our Support members will be in touch. You can also flag the request with priority levels if you need a solution as soon as possible.Submit A Ticket Here
We understand businesses have differing levels of needs and expectations when it comes to system support. Triarc's goal is to meet our customers where they are with the budget available. Our knowledgeable team is at the ready to provide you with best in class service for your support needs with fast response times.
We offer three different support plans. Each plan covers all issues and all versions, including those unsupported by the vendor. Select from any of the following plans:
Our Unlimited Support option, which comes with Triangle Software’s Support Monitoring tool for self-diagnosis and discounted consulting rates, is a great fit for companies who need heavy involvement from our team and additional help keeping track of their RightAngle processes.
If your needs aren’t as frequent, you can opt for our Monthly Block of support hours, which still carries priority access at a lower rate, or our Ad Hoc level, which charges by the hour. Whatever you support availability preference, Triarc Solutions can accommodate your needs.
We offer emergency support for those big issues at any time. We understand some of your most critical processes run overnight, and we’re here to help if they break.
Have a gap in your team that needs to be filled? Triarc Solutions can assess your company’s needs and identify a strong candidate within our wide industry network. We can vet candidates for RightAngle experience and talent to ensure you land someone who immediately brings value.
Wide industry network
We can also handle organization-specific training to bridge any knowledge gaps. Our staffing services are hands on, meaning we partner with both the employer and candidate to build strong working relationships throughout the lifetime of employment.Contact us
You can reach our team by phone, email, or online form fill. Someone from our team will be in touch shortly to go over next steps.Contact Us
Our team will reach out to you to schedule a consultation to learn more about your needs. This consultation helps our team understand your business, your pain points, and how we can help. We use this time to address any questions about our services, pricing, and timeline.Contact us
Whether you are implementing RightAngle for the first time or upgrading to the latest version, this step of the process is very similar. We start with an assessment phase, which entails a deep dive into your business and its associated processes. This phase considers some of the following: business needs, current systems, what’s working, what isn’t working, what needs to change, unique aspects to your business. From there, we build a project plan based on the findings of the assessment. Then, we move into the build phase, which includes design, buildout, unit testing, training, user acceptance testing, cutover, go live, and hyper-care support following go live.Contact us
Once you are live, we transition from hyper-care support to a support plan that fits your needs and budget. Regardless of the plan you choose, you will have the backup you need should any issues arise.Contact Us
We founded Triarc Solutions on the principle of improving lives in the RightAngle community. Our team is comprised of customer-facing RightAngle experts with an average of 16 years of experience using the solution. That experience coupled with our deep industry solution knowledge and genuine care for our customers make us a great partner for your next RightAngle project.
Contact us today so we can help you love RightAngle again!Read More About Us
Be sure you are getting the most out of RightAngle by leveraging Triarc Solutions. We provide expert system management and reliable, knowledgeable customer support. Contact us to schedule a consultation and learn how we can help you love RightAngle again!