What's Included
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Finally a Replacement for Vendor-Provided RightAngle Support & Maintenance
RA360 is a comprehensive support and maintenance replacement for RightAngle customers on versions outside the vendor’s mainstream support. Through RA360, we provide customer-focused service at a fraction of the current cost. This offering replaces your vendor support with the following:
With RA360, you can enhance your existing RightAngle instance with expert support, permanent bug resolutions, and future RightAngle innovations.
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"Stop paying for services you aren’t receiving and take control of your RightAngle future."
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RightAngle. Innovated.
• X-RA – Your RightAngle reports directly in Excel
• License Coordinator – Automatically manage yourRightAngle licenses
• Support Monitor – The alarm system for yourRightAngle environment
Permanent Bug Resolutions
• Writing and delivering bug resolutions to core software issues via the use of approved APIs and various customizations
• Delivery of major code and data fixes and modifications to components not performing properly
• Fixes issues not appropriate to resolve in Support due to either complexity of the solution or the issue potentially affecting multiple customers
• Solutions built in maintenance will be organized by RightAngle version and made available to all RA360 customers on a regular basis
Assistance for all RightAngle issues
• Functional and technical expertise
• Core code issue investigation
• Custom code debugging
• Root cause analysis
• Data repair proposals
• Custom code fix suggestions
• Functional guidance for issues requiring a minor change in the application
• Troubleshooting and triage of issues beyond the ability of the customer’s team
• Debugging reports, interfaces, and other technical items to understand and identify problems
• Minor code and data fix delivery and modifications to components not performing properly
Live RightAngle support when you need it
Enhanced level of service
Significant cost savings
Resolutions to every RightAngle version
Ability to select the provider that works best for you
A focus on innovation within RightAngle
Given the following challenges, a change in approach is vital.
Never before have so many RightAngle customers been outside of mainstream vendor support.
Many customers don’t see value in the current vendor roadmap once they are on a fully .NET version.
Many customers feel the cost of vendor support is disproportionate to the service received.
Through the multiple changes of ownership over the past decade, many RightAngle experts have left the vendor and have not been replaced.
Given the following challenges, a change in approach is vital.
RightAngle customers need a partner who continues to not only meet the support needs of your current business but drives innovation in RightAngle to meet upcoming market changes. The Triarc team boasts unrivaled experience with RightAngle and accolades found nowhere else.
From leadership to the frontlines, Triarc is entirely RightAngle-focused and committed to the long-term success of the RightAngle product, the RightAngle ecosystem, and most importantly the RightAngle customers.
We are the only organization providing this level of support and maintenance opposite the vendor. Our team is unrivaled in RightAngle experience, accolades, and dedication to customers. The clear choice is Triarc’s RA360.
We offer different support plans to ensure we meet our customers' needs. RA360 gives you total care today, tomorrow, and beyond. We want to protect your current investment today while supporting your innovation and technology needs needs of the future.
Each plan we offer covers all issues and all versions, including those unsupported by the vendor. We understand businesses have differing levels of need and budget when it comes to system support. Our goal is to meet you where you are with the budget available.
Our knowledgeable team is at the ready to provide you with best in class service for your support needs with fast response times.
Select the plan that is right for you.
Triarc Support holds unrivaled RightAngle experience with awards and accolades found no where else.
We have never dismissed a customer from our support.
We have a 100% customer satisfaction rating.
Our team of experts average over 16 years of RightAngle experience.
We continue to build to help customers simplify and lower their RightAngle TCO.
All our services are at a lower cost compared to equivalent vendor services.
Be sure you are getting the support and maintenance you are paying for with RA360. Our RightAngle experts provide world-class support services for all system issues on all versions, permanent bug resolutions, and innovation to keep moving your business into the future.
Contact us today and learn how we can help you love RightAngle again!
