Our RightAngle support experts provide hassle-free help when you need it.
Our RightAngle support experts provide hassle-free help when you need it.
Triarc Support is not your average RightAngle support. Your support needs are our priority because we know time is money. Keeping your RightAngle platform running in a way that best supports your business needs is our mission. Our support team is here to answer your questions and solve your most complicated RightAngle challenges in a timely manner. That's why we have an entire team of experts familiar with every version of RightAngle!
When you submit a support ticket online, email, or call us, you can expect:
We want to help you drive your business forward and make your day-to-day RightAngle life better. So, whether you just need someone to show you how to do something in the system, debug custom code, or manage a core code issue, we are here when you need us and up for the challenge!
Contact Us
.webp)
Getting help should be easy, which is why we allow customers to submit requests to us via email, phone, or online portal. Customers can log any issue for our RightAngle support team to address. We handle core and custom bugs, knowledge gap questions, or any other problems with RightAngle. Simply provide some information for follow up and give us a brief description of the problem, and one of our Support members will be in touch. You can also flag the request with priority levels if you need a solution as soon as possible.
Submit A Ticket Here
Support is an ongoing vital component to your RightAngle investment. Our support packages provide tailored support services to meet your various needs.
With both functional and technical expertise at our disposal, our support team members have the answer you need when you need it. We offer flexible support packages which can control your support cost and engagement.
For a more day-to-day support package, we can monitor user issues and help resolve them. This approach helps us detect any user issue patterns and determine whether they are a result of RightAngle or human error. In effect, we can operate as a liaison between business, IT, and software vendors to ensure all parties are aligned and each component of your solution is running as it should.
We understand businesses have differing levels of needs and expectations when it comes to system support. Triarc's goal is to meet our customers where they are with the budget available. Our knowledgeable team is at the ready to provide you with best in class service for your support needs with fast response times.
We offer different support plans. Each plan covers all issues and all versions, including those unsupported by the vendor. Select from any of the following plans:
Our Unlimited Support option, which comes with Triangle Software’s Support Monitoring tool for self-diagnosis and discounted consulting rates, is a great fit for companies who need heavy involvement from our team and additional help keeping track of their RightAngle processes.
If your needs aren’t as frequent, you can opt for our Monthly Block of support hours, which still carries priority access at a lower rate, or our Ad Hoc level, which charges by the hour. Whatever you support availability preference, Triarc Solutions can accommodate your needs.
We offer emergency support for those big issues at any time. We understand some of your most critical processes run overnight, and we’re here to help if they break.
We pride ourselves on the positive feedback we receive from our customers. Our mission is to drive value through high-end support, reliability, and expertise. You can read some of what our customers have to say to gain more insight into how we help organizations incorporate RightAngle into their businesses.
“We have never had consultants go to the lengths that Triarc Support does to ensure our issues are resolved in a timely manner. We are blown away by their commitment to help us make our deadlines.”
"Triarc Support has been an extremely beneficial group to partner with. Their application and industry knowledge are unmatched. In a business that requires time sensitive resolutions and support, it’s paramount to be able to leverage this type of resource."
