Managed Services for
RightAngle

One partner. Full ownership. Zero gaps.

Managed services

RightAngle expertise you don't have to hire.

Running RightAngle takes depth across support, development, infrastructure, and upgrades. Building that bench in-house is expensive and hard to keep — especially when RightAngle is one piece of a much larger, multi-vendor environment.

We become the single partner who owns your environment end-to-end, coordinating across the infrastructure and vendors you already have. Your team stays focused on the business, not the system underneath it.

What you get
01
A single accountable team

Senior consultants who own the outcome, not a ticket queue.

02
One predictable line item

A flat monthly cost instead of hiring, backfilling, and overtime.

03
A platform you can count on

Upgrades, patches, and integrations handled on a schedule.

What is managed services?

Every layer of RightAngle, handled.

A fully outsourced delivery model. Instead of in-house experts spread thin across platforms, you get a strategic ally who understands the full lifecycle of a trade — front-office execution through back-office settlement — and who lives in this software every day.

10+ years

delivering managed services for RightAngle clients

Only team

in the industry focused solely on RightAngle

What we take on

Day-to-day user support

Infrastructure management

Backlog development

Planned upgrades

Code deployment & management

Governance that ties it together

Your broader IT environment is often supported by other vendors and internal teams. Clear transition zones and cross-provider collaboration mean we plug into your development principles, delivery cadences, and governance controls rather than working around them.

Is this you?

Managed Services is right for your team when five things are true

If you recognize two or three of these, a managed engagement will usually cost less than the workarounds you're funding now.

No single owner

RightAngle delivery is spread across multiple vendors or internal teams, and no single group owns the outcome.

A stretched IT team

Your internal IT team is stretched thin managing RightAngle alongside other platforms.

Upgrades that stall

Upgrades keep stalling in the capital budget process instead of happening on a predictable schedule.

Knowledge walking out

You're losing institutional RightAngle knowledge every time a key employee leaves.

One accountable partner

You want one partner covering everything from a help desk ticket to a full version upgrade — not a patchwork of contractors.

Sounds like your quarter?

Tell us what's breaking. A senior consultant reads every message.

Talk to an expert

Build Your Own Managed Services Package

Every organization's RightAngle footprint looks different, so Triarc Managed Services is built to flex with you. To put together a packaged Managed Services agreement, choose at least two of the service areas below:

Frontline Support
  • Issue triage and management
  • User education & onboarding
  • RightAngle task management
  • Application monitoring
Next Level Support
  • Issue triage & resolution
  • Deep root cause analysis
  • Custom code debugging
  • 24/7 emergency coverage
Development & Backlog
  • RightAngle Enhancement Team
  • Backlog prioritization & testing
  • Code modernization
  • After-hours deployment support
Infrastructure & DevOps
  • Environment management
  • Installation & configuration
  • Database refreshes
  • Azure DevOps pipeline management
Business Analysts
  • Subject matter expertise
  • Provide business user training
  • Create business requirements documents
  • Assist in backlog prioritization

Mix and match to fit where your team needs the most support — or go all in with Full Managed Services and let Triarc own it all.

Flexible delivery models

How much of it do you want to own?

01

Hybrid Managed Services

Augment your existing IT team with dedicated Triarc resources — ideal if you want internal staff to stay in place while you add deep RightAngle expertise.

Where we plug in
Infrastructure
Development
Support coverage

Support runs 24/7; the rest is shared with your team.

02

Full Managed Services

Triarc becomes your complete RightAngle IT function, owning it end-to-end. The right fit if you're after maximum resource stability, cost predictability, and RightAngle depth.

What we own
Support
Development
Infrastructure
Upgrades

End-to-end. Nothing left on your plate.

Proactive monitoring, built in

Caught before your users ever see it.

RA Support Monitor, built by our sister company Triangle Software, keeps watch over your environment around the clock — flagging RightAngle processes that are faulted or failing in real time.

Our Frontline team acts on what it surfaces, so your custom integrations stay at peak efficiency.

Included with Full Managed Services

No additional cost on Managed Services + Frontline Support

Site license available for Hybrid engagements

Live — around the clock
RightAngle processes
Faulted / failing
Month-end jobs
Trending
Database health
Monitored 24/7
Custom integrations
Peak efficiency

Whatever the monitor flags, a Frontline engineer picks it up — not a queue.

Why Triarc Managed Services

Four reasons customers hand us the whole platform.

01

One partner for all RightAngle needs

From business users to infrastructure, development, and the vendor — Triarc manages every layer, so nothing falls through the cracks.

02

Predictable costs, exceptional value

Fixed annual pricing with pre-defined year-over-year increases means no budget surprises. Discounted upgrades eliminate unplanned capital projects. *

03

Lower total cost of ownership

Our 99.4% employee retention means you're investing in a stable, experienced team — not absorbing the cost of constant turnover and knowledge loss.

04

World-class delivery you can trust

Backed by 500+ years of combined RightAngle experience and a 100% satisfaction rating, Triarc delivers results, every time.

* Discounted technical upgrades for customers who adopt Frontline Support as part of their Managed Services agreement.

A Seamless Transition Experience

Triarc's structured onboarding process ensures a smooth handoff with no disruption to your business operations. We work in phases:

1
Parallel Support

Triarc stands up alongside your current support structure, so nothing is dropped mid-handoff.

2
Progressive Ownership

We take on infrastructure, development, and deployment activities in a defined sequence, validating each step before moving to the next.

3
Full Operation

Triarc is fully operational as your stand-alone RightAngle managed services provider with documentation and knowledge transfer completed throughout.

In their own words

Don't take our word for it.

Hear what our existing customers have to say, in their own words.

Talk to an expert

Triarc Solutions has been a gamechanger for our operations. Their prompt support and deep technical expertise have allowed us to overcome numerous challenges and keep our business running smoothly.

IT Manager

Leading C-store & fuel retailer

Our partnership with Triarc Solutions has been one of the best investments our organization could have made.

Energy company client

Trading & scheduling

It goes beyond support — it's also the mentoring and coaching to our internal staff to help position us as an organization to become self-sustaining.

Midstream client

Managed services

Your knowledge of the system is uncanny, and the friendliness of the support team makes it a wonderful experience.

Refined products client

Support & enhancements

How Managed Services Connects with Our Other RightAngle Services

Managed Services doesn't stand alone — it connects closely with the rest of the Triarc ecosystem, so you can scale up or shift focus as your RightAngle needs change:

You can also explore how these services have played out for real clients in our case studies.

Upgrades, included

Discounted upgrades. No capital request.

Traditional RightAngle upgrades are billed as capital projects — a big request that has to clear a capex approval process before anything moves. Managed Services flips that model.

The flip
CapEx
OpEx

Billed monthly inside your Managed Services agreement.

The traditional upgrade

Billed as a capital project

Lump-sum approval, every version

Waits on the budget cycle, not yours

With Managed Services

Discounted, offsite, like-for-like

Billed monthly, out of operating budget

Runs on your schedule

What every upgrade includes

A known, predictable cost from your operational budget

No scramble for approval when a new version ships

A platform that stays on vendor-supported versions

AI-equipped RightAngle experts to upgrade, validate, and test

Automated report view testing and code modernization

Full documentation, minimal disruption to go-live

!

Need enhancements beyond a like-for-like technical upgrade? That work is scoped and billed separately — so you always know exactly what you're paying for and why. You stay current and vendor-supported, without justifying a capital request to keep the lights on.

FAQs About Managed Services for RightAngle

What is included in Triarc Managed Services?
How do I qualify for discounted upgrades?
Why pay for upgrades monthly instead of as a capital project?
What's the difference between Hybrid and Full Managed Services?
Is RA Support Monitor included?
What if we already have other vendors managing parts of our IT environment?
How does Managed Services work with Triarc's other services?

Let's Start Building Your Managed Services Package

RightAngle should feel like an asset your team trusts, not a system your team has to fight. With Triarc Managed Services for RightAngle, you get one partner, predictable costs, and a platform that stays current, allowing your team to focus on what really matters.

Contact us today to learn how you can love RightAngle again.